Shipping and Delivery

Your pet departs from the airport closest to us on American, United, or Continental Airline’s Pet-Safe, to your nearest airport. He/she travels in a climate-controlled cabin area for pets, in an airline-approved carrier. Ahead of time, you will have a flight number, arrival time, and a reference number that identifies your pet. We make all the arrangements for you, and you pick your pet up at the airport, just like picking up a person & you will need a reference/air-bill number. Shipping is totally safe & stress-free on the pet. You will receive the pet within 5-6 hours the same day after shipping depending on your location. Pets on planes are as safe as you are flying. I always try to ship direct non-stop when flying Pets and adults. In our experience and opinion, our Pets are very comfortable and the new owners tell us that their new pets have arrived happy and not at all stressed as we make sure to follow up and we use a reliable shipping service.

 The pet is shipped to your closest airport and you are contacted for pickup arrangements. Home delivery service is also available for a small extra cost from the airport to your destination address.

We ship our pets using airlines because it is the fastest & safest way to transport our pets from our place to yours especially if you live far away or in another state. Our pets are shipped in an airline-approved plastic pet kennel that we customize depending on the weight of the pet, and the distance or duration of the journey. They ride in a special climate-controlled & pressurized compartment on the plane which is no different from the cabin. They are not in the same compartment as the passenger luggage.

Our shipping crates are clearly marked with colorful “LIVE ANIMALS” and “UP” stickers. We mark the crates clearly with the destination airport, the confirmation number, and the phone & address of the customer. When we know that a pet is going to be shipped, we play with them in the crate prior to shipping so they are used to it. They have never shown fear of the crate. We put lots of food & plenty of water in the shipping crate. The water provides all the moisture the pet needs during delivery. One reason we do this is in case, in the unlikely event the pet should get stuck at an airport overnight (because of connecting flight trouble), we don’t have to worry if they have enough to eat or drink. Although traveling is not that hard on them, we do not like to make them spend any more time than absolutely necessary in transit. For this reason, we also look for the shortest route & always schedule direct flights if possible.

We check weather conditions at the receiving end and only ship when we consider it safe to do so. We put our pets’ health above all other considerations and do not ship when we feel it could be dangerous to the pet’s well-being. We usually ship Monday – Sunday. We guarantee the safe & healthy arrival of your pet. We WILL NOT SHIP if we feel that weather conditions are hazardous for the pet. Your pet may take a few days to adjust once they get to their new home, sometimes it takes them a day or two to settle in, but by far, the vast majority of people tell us they just step right out of the shipping crate & act right at home.